Code of Conduct
2. Basic Rules of Conduct
(1) Complying with All Applicable Laws and Rules
We comply with all international rules, national and municipal laws and regulations and internal rules which are applicable to our activities.
(2) Approaching Services with Integrity
We approach our services with integrity at all times and conduct sound business activities based on correct understanding of social norms and corporate ethics.
(3) Establishing and Maintaining Trust
Each of us understands that he/she is responsible for establishing and maintaining the trust of our customers, business partners, shareholders, directors/officers and employees, community and other stakeholders, and always conducts himself/herself keeping in mind that he/she should contribute to enhancement of the reputation and value of SII group.
We will not commit any act that may undermine the trust of our customers, business partners, shareholders, directors/officers and employees, community and other stakeholders or any act that may damage the reputation or credit of SII group.
(4) Having a Spirit of Appreciation
When serving our customers, business partners, shareholders, directors/officers and employees, community and other stakeholders, we always act in a spirit of appreciation of these stakeholders.
(5) Working with Diligence and Creativity
We set high ideals and goals and dedicate ourselves to and strive for achievement and attainment of such ideals and goals. We also strive to create and provide new value as well as exciting products and services by staying one step ahead of the times.
(6) Providing Excellence in “QCDS” Which Will Create Value
We strive to enhance the trust of our customers by achieving excellence in quality (Q), cost (C), delivery (D), safety and service (S), which will create value for customers.
(7) Improving Customer Satisfaction
We always give careful attention to our customers’ opinions and take prompt and appropriate measures in response to customers’ inquiries, complaints and requests. We also strive to understand our customers’ and markets’ needs quickly and appropriately and to provide products and services which satisfy such needs.
(8) Consulting and Reporting
If any of us should violate the SII Code of Conduct, he/she will consult with his/her supervisor immediately.
If any of us find any actual or potential violation of the SII Code of Conduct or any law or regulation within the company, he/she will immediately report it to his/her immediate supervisor, SII’s compliance department or other information addressee predesignated for this purpose.
The identity of any employee who blew the whistle permitted by law shall be kept strictly confidential, and such employee shall not be subjected to any disadvantage due to his/her whistle-blowing.